Determinants of Greenhouse Gas Assurance †MyAssignmenthelp.com

Question: Talk about the Determinants of Greenhouse Gas Assurance. Answer: In this answer, the Analytical procedure sorted out on the money related report of DIPL for the review work has been clarified. The review plans were created in the wake of investigating the money related report of the organization. The review plan that has been explicitly produced for the review capacity ought to be carefully followed as a rule during the exhibition of review work (Knechel and Salterio 2016). The assessor has a significant errand to keep up the expenses of review inside the sensible level. It is additionally the obligation of the assessor to decrease the likelihood of misconceptions with the clients inside the sensible level. The money related reports for DIPL explanatory procedure would be utilized, it alludes to the communicate of data that can be gotten to from the monetary report of the business association. The given procedure is weighted or determined according to the utilization of various systems (Simnett et al. 2016). It is critical to comprehend the affirm ation in the monetary reports. It is on the grounds that in the wake of examining the data where numerous bookkeepers just as monetary investigators settles on choice identified with the use of the diagnostic strategy. The essential target of the expository methodology utilizing regular measuring is to make assessment dependent on the basic focuses. Be that as it may, it is useful in looking at monetary the budget report for a specific period. The assessor is likewise answerable for assessing and checking the diverse line of things that are accounted for in the monetary report (Junior et al. 2014). This incorporates how things are recorded in the fiscal report like net liabilities, net resources, development in value of the proprietor and confirming the borrower in the wake of checking and contrasting it and the typical works. The benchmarking is one of the critical explanatory procedure that can be applied as a review procedure. What's more, diversion from the aftereffect of unique budgetary report from that of benchmark results are distinguished. The deviation are broke down and the reason for the deviation is distinguished with the goal that any deformity can be changed and the genuine difficult y taxi be clarified (Greer et al. 2017). So as to make the review arrangement for the appraisal the basic diagnostic methodology ought to be followed are near examination of the budgetary reports and another critical device that can be utilized is proportion investigation. Clarification in which the outcome can be controlled The arranging results are commonly depicted and it has been performed during the review arranging that influences the all out expository methodology. This system is taken for the explanation of getting data from the budget report. One noteworthy pretended by proportion investigation is that it assists with getting information about the companys monetary position and execution (Green et al. 2017). The proportion that demonstrates the net revenue of the organization is the gainfulness proportion. It speaks to benefits that the association earned and takes a gander at the general firms exhibitions. The previous three years proportion of gainfulness of DIPL from 2013-2015 are 6.90%, 6.08% and 6.84% and so forth. The current proportion that helps in affirming and evaluating the liquidity position of DIPL for the year 2013-2015 is 1.42, 1.46 and 1.5 etc.Ideal Current proportion is commonly 2:1. The proportion of dissolvability of DIPL for the year 2013-2015 is .62,.44 and .21.Net money inflows remains satisfactory for both gathering of present moment just as long haul liabilities for DIPL subsequent to looking at the proportion results for 2013-2015. The assessors job is at last to comprehend the companys relative situation by investigating 3 years execution and breaking down all perspectives that may move towards some undesirable or ominous circumstance of any business association. Reference Green, W., Green, W., Taylor, S., Taylor, S., Wu, J. what's more, Wu, J., 2017. Determinants of ozone harming substance affirmation supplier choice.Meditari Accountancy Research,25(1), pp.114-135. Greer, P., Legge, K., Miri, N., Vial, P., Fuangrod, T. what's more, Lehmann, J., 2017. OC-0537: A remote EPID-based dosimetric examining strategy for VMAT conveyance utilizing an advanced apparition concept.Radiotherapy and Oncology,123, pp.S285-S286. Junior, R.M., Best, P.J. what's more, Cotter, J., 2014. Supportability detailing and affirmation: A verifiable investigation on an overall phenomenon.Journal of Business Ethics,120(1), pp.1-11. Knechel, W.R. what's more, Salterio, S.E., 2016.Auditing: Assurance and hazard. Taylor Francis. Simnett, R., Carson, E. what's more, Vanstraelen, A., 2016. Worldwide Archival Auditing and Assurance Research: Trends, Methodological Issues, and Opportunities.Auditing: A Journal of Practice Theory,35(3), pp.1-32.

Barnes% Noble Essay Example | Topics and Well Written Essays - 250 words

Barnes% Noble - Essay Example Another factor influencing the part of distributing is the consistent increment of the cost of oil and gaseous petrol. In printing, the greater part of the crude materials utilized for printing like inks are gotten from oil. Its mail request list is additionally influenced by the increasing expense of postage. In printing, which makes the mass out of Barnes &Noble’s costs, one of the issues beside increasing expense is the enormous measure of paper utilized and the harmful waste it creates, for example, solvents and inks. Similarly the business sees the advanced innovation rather costly and cuts their benefit. As to accessibility of transportation and delivery aircrafts, I consider no to be concerning its accessibility since there are accessible organizations like Fedex and other carrier organizations. The main issue seen here is the expense of cargo, and protection. As to business, Barnes and Noble perceives the endeavors of representatives by giving them a compensating vocation experience. Serious remuneration, advantage bundle and advancement. It gives representatives a monetary security plan, wiped out leave and incapacity pay, life coverage, proceeding with instruction, travel advantages and limits (Barnes and Noble, n. d.). They accept that it is remunerating to find new journalists. Normal yearly income of a print machine worker is $145,000.(First Research) while pay for scholars isn't revealed. A provider has haggling power in the event that he have the ability to rule the contracting accomplice due o its impact, force, status or size, or through a blend of different strategies. Barnes and Noble who claims the biggest chain of book shops in US, has the ability to order the cost of books and to control

How Do You Ask Someone to Be Your Cosigner

How Do You Ask Someone to Be Your Cosigner How Do You Ask Someone to Be Your Cosigner? How Do You Ask Someone to Be Your Cosigner?If you dont have a great credit score or a large income, you might have to ask for help in order to get a loan or an apartment. Whats the best way to go about it?Asking for help is never easy. You’d probably rather come across as someone who can take care of themselves all on their own. But asking for help shouldn’t be seen as a sign of weakness. In fact, knowing when to ask for help is one of the most important skills you can have.But asking someone for help is even harder when it’s not just your pride on the line. It’s difficult to know exactly how to ask someone else to put something, whether it’s their money or even just their reputation, on the line for you.If you need a personal loan but you cant get approved for one, that means asking someone to be your cosigner. How might you approach that?Why do I even need a cosigner?You can sign on your own. You have a perfectly good signature. Why do you need a cosigner?Odds are it’s because you want a loan or a lease and you can’t get it on your own. Maybe your credit is bad or maybe your income isn’t high enough. Or it could be both!And needing a cosigner isn’t anything to be ashamed of. In some cities, you could need an annual income of more than forty times your monthly rent to sign a lease on an apartment by yourself. There’s no reason to feel embarrassed about having a less than extravagant income.In addition to how much money you earn, a lousy credit scoreâ€"or even a so-so scoreâ€"could mean needing a cosigner with better credit to help you get a loan or a lease for an apartment.Even if the person you’re asking is a good friend or family member, it can be awkward. You’re asking them to have a pretty significant amount of trust in you because if you don’t make your payments on time, it’ll negatively affect the cosigner’s creditâ€"and they could be on the hook for payments you don’t or are unable to make!Choose your cosigner wisely.But where should you turn for a cosigner? Obviously, you’ll want someone who has the necessary income or credit score to actually help you get what you’re looking for. And it will need to be someone you trust who also trusts you.But there are other things to consider when choosing who to ask, as we learned when we spoke to Casey Stubbs, founder of Finance and Markets (@FinanceMarkets1):“When I first left the military to start going to college for my undergraduate degree, I too had to find a cosigner myself as I did not qualify to even rent an apartment on my own. What worked for me was simply to make sure that I had collateral that could cover my cosigner should something have happened to me, and finding someone who no longer needs to rely on credit as they already have paid off their house and their cars. If your parents have already paid their house off and have no intention of moving, chances are they could care less about their credit score dropping a few points during the app lication process, and they can be a great resource as well for you to start building credit on your own.”So if you know anyone who you’re close with who doesn’t have to worry about their credit, it should be easier to get them on board. But regardless of who you ask, it’s important to ask in the right way.Show them that you are trustworthy.As we said at the start, asking for help isn’t always easy. So it helps to make sure you’re asking in a way that is likely to be well-received.“If you cannot find someone who is indifferent to their credit score because they are still relying on credit heavily in their everyday lives,” advised Stubbs, “your best solution is to show them that you have the means to cover the debt, and that it is simply that you do not have enough to cover the bank’s standard, but that you do indeed have something to cover their loses should something happen to you down the line.”It can also help if you present your case to the cosigner with the same preparation and consideration you’d give a bank.“If you’re going to ask someone to be a cosigner on a loan or a lease, there are a couple of things you should do up front,” explained Michael Gerstman, CEO of Gerstman Financial Group. “First, you should insist on putting it in writing that you are committed to repaying the note under the terms of the note. That means no late payments.There should be a personal penalty for a default. For example, if I default on this loan, I’ll be cleaning your house once a week for the next three years. When both parties have ‘skin in the game’ the chances for a default are more limited.“I’d also make sure that if someone is agreeing to cosign a loan or lease they recognize I’d rather cut off my arm than default on a payment.”But as long as you work out a payment plan and stick to it, you should be able to get the loan or lease you need without cutting off any limbs. Show that you have a plan and ask for help, and you’ ll probably find that people will do what they can for you.Finding a cosigner for a standard  loan is far preferable to getting a predatory no credit check loan or cash advance. And even if you cant find a cosigner, remember that payday loans and  title loans are not your only option in a financial emergency. There are safer, more affordable bad credit loans out there. To learn more about navigating life when you have bad credit, check out these related posts and articles from OppLoans:How Bad Credit Can Affect Your UtilitiesIf You Have Bad Credit, a Letter of Explanation Could HelpHow to Finance a Phone with Bad CreditWhat are your stories of asking someone to be a cosigner? We want to hear from you! You can find us  on  Facebook  and  Twitter.Visit OppLoans on  YouTube  |  Facebook  |  Twitter  |  LinkedINContributorsMichael Gerstman, ChFC, CLU, has been in the financial field for over 25 years. Michael is committed to helping clients make informed financial decisions and strives to use his knowledge, experience,  and commitment to help people enjoy a comfortable lifestyle today while building towards a financially secure future tomorrow.Casey Stubbs is a United States Army Veteran and lifelong entrepreneur dedicated to helping investors from all walks of life achieve financial freedom and abundance in their lives. After launching his first website, Winner’s Edge Trading, Casey has gone on to launch several other successful brands such as Trading Strategy Guides, Learn To Trade For Profit, and  Finance and Markets (@FinanceMarkets1); all dedicated towards helping investors at every level learn how to profitably manage their investments, as well as their personal finances, for themselves.

The Assassination Of President John F. Kennedy - 1376 Words

Lee Harvey Oswald and the assassination of President John F. Kennedy November 22, 1963 (Jennings), a day that changed American history, and a day that’s events still haunt the nation of freedom and liberty. Whether it be Jacqueline Kennedy’s pained cries or the hoodless limousine, a piece of this day in history lies in every American’s mind. The assassination of President John F. Kennedy, the thirty-fifth President of the United States of America (Bugliosi 11), to this day has several conspiracies, some disproved, and some still left for American people to ponder upon. Despite the plentiful amount of these questionable conspiracies, it is written in the Warren Commission that the monster behind the murder of the beloved leader of America was, in fact, one lone man by the name of Lee Harvey Oswald. The belief that Lee Harvey Oswald worked alone in the assassination of President John F. Kennedy is strongly exhibited by the aim of the shots fired, the evidence detectives found at the crime scene, and Oswald’s previous attempts and successes involving murder. The first piece of evidence against Oswald would be the aim of all three shots fired at the President. Three shots in a row were fired, two of them hitting the President (Fetzer 11). The first shot fired was mistaken for many things, and did not do any damage as it missed completely. Nobody dared to believe it had been the sound of a gunshot until a second shot was Prier 2 fired. This shot entered through PresidentShow MoreRelatedThe Assassination Of President John F. Kennedy1242 Words   |  5 Pages1963: The assassination of President John F. Kennedy is an event in American history that will forever as one of the nation’s darkest days. The brutal murder of the President is seemingly terrible enough, but suspicious decisions of the federal government in regards to investigating the assassination alienated American youths from being able to trust the government, and is partially responsible for the current detachment that many citizens feel towards it. Many things about the assassination do notRead MoreThe Assassination Of President John F. Kennedy1112 Words   |  5 PagesThe assassination of President John F. Kennedy is one of the most memorable days in American history. The Making of Modern America states â€Å"Americans would compare the personal impact of the assassination to Pearl Harbor, and later to the collapse of the World T rade Center in New York† (123). Kennedy’s assassination brought about many conspiracy theories and ultimately begs the question, what if Kennedy had lived? President John F. Kennedy was sworn into office on January 20, 1961. Kennedy and hisRead MoreThe Assassination Of President John F. Kennedy1951 Words   |  8 Pagesinevitable.† JFK was a man defined by his morality, however his appeasing methods were perceived by some as a weakness, ultimately preluding his inescapable death. It is to a highly significant extent that the CIA was responsible for the assassination of President John F. Kennedy, as contrasting ideologies, acting as motive, integrated with extensive influence and power, enabled the CIA to eliminate JFK, to infiltrate their own desired means of governing. as an impediment of desired governing. UncertaintyRead MoreThe Assassination Of President John F. Kennedy1754 Words   |  8 Pagesinvolve the assassinations of previous presidents, vice presidents, senators, civil rights activists and political figures. Assassinations although tragic are inevitable that usually occur due to political reasons or payments and they don’t only affect the lives of their families but the lives of innocent citizens. Three political assassinations that might interest you are the assassinations of President Abraham Lincoln, President John F. Kennedy and his brother Attorney General Robert F. Kennedy consideringRead MoreThe Assassination Of President John F. Kennedy1431 Words   |  6 PagesThe Assassination of President John F. Kennedy â€Å"On Friday, November 22, 1963 just southwest of the intersection of Elm and Houston streets in Dallas, Texas, hundreds of people witnessed one of the most famous murders in recent history† (Waggoner 8) . His wife was with him and she tried to save him but he died on the way to the hospital. President Kennedy was only 46 years old when he got killed. His term of presidency lasted from 1961-1963 (Kreiser Par.) President Kennedy was married with 3 kidsRead MoreThe Assassination Of President John F. Kennedy2245 Words   |  9 Pagestruly killed President John F. Kennedy? The facts of the most famous assassination of an United States President in history are clear. The assassination happened on a routine visit to Dallas, Texas on the Presidential campaign trail. At 12:30pm shots are fired and President John F. Kennedy is mortally wounded. President John F. Kennedy is rushed to nearby Parkland Hospital. At 1:00pm President John F. Kennedy is pronounced dead. Approximately 1:15pm, 45minutes after the assassination, John F. Kennedy’sRead MoreEssay on The Assassination of President John F. Kennedy1576 Words   |  7 Pagesheld on November 22, 1963, but by mid-afternoon one of the most tragic events to ever plague not only the United States but the entire world. The assassination of President John F. Kennedy would go on to be one of the most infamous days in history; surrounded in scanda ls, controversy, and conspiracy. There were three main reasons that the president was in Dallas, Texas. One of those reasons being his mission of reelection. Another reason was to raise more Democratic Party presidential campaignRead MorePresident John F. Kennedy s Assassination2463 Words   |  10 Pages President John F. Kennedy s assassination has plagued the nation for over fifty years. America has come to associate death, conspiracy, and change with the tragic events of November 22, 1963. John and Jackie Kennedy traveled from the White House to the state of Texas to began a campaigning tour for the upcoming presidential election. Kennedy began his trip with hopes of securing votes to help him secure a victory for the 1964 election. John F. Kennedy began his tour through Texas to regain supportRead MoreThe Assassination Of Presidents Abraham Lincoln And John F Kennedy1225 Words   |  5 PagesMany treasonous acts have plagued American soil in the past, most notably, the assassinations of Presidents Abraham Lincoln and John F Kennedy. Tragic events such as a loss of a political figure, or leader, emphasize the dark and bloody motives that often stem from greed and lead to poor decision making skills. Oftentimes, similar incidents occur in both literature and Hollywood productions, from Shakespeare’s classic plays to James Bond films, with the antagonist always facing dire consequencesRead Moreâ€Å"The President Has Been Shot† the Assassination of John F. Kennedy600 Words   |  3 Pagesâ€Å"The President Has Been Shot† the Assassination of John F. Kennedy tells the story of one of the most horrifying events in American history. James L. Swanson takes the reader through the events leadin g up to the assassination and depicts the sunny, Texas afternoon on November 22, 1963 with dramatic details and an impeccable perspective. Born in Brookline, Massachusetts in May of 1917, Kennedy remains the youngest man ever elected president of the United States. John, known to friends as Jack, had

Lord Of The Flies Literary Analysis Essay - 1657 Words

William Golding’s intriguing novel, Lord of the Flies, is a tale like no other. It’s a story of perseverance, determination, survival, and emotion. Golding does a superb job displaying these traits and so many more throughout this story of fighting, not for your life, but to the death. The authors style is one unlike any other I’ve read. I love emotion. I’m not sure if it’s the way it makes me feel or how it can help me relate to the reading, but for some reason I love it. That’s why my favorite style displayed in Lord of the Flies was emotion. The tension between Ralph and Jack was so well written that I could feel it as I read. This ranged from various arguments that they would have regarding who is chief, to small bickering over little†¦show more content†¦He is a peace maker. He is a true trooper, even through the tough times. Jack is the opposite of Ralph. Instead of working toward good and helping each other out, the deserted island life gets to him and he becomes evil. He only wants to succeed and wants to wipe out anyone or anything that stands in his way. He reaches the level of complete insanity that he can’t even accept ideas other than his own in order to be rescued. Instead, he only fights with his personal goal in mind. Although he and Ralph are both determined people, they are each determined in very different ways. Jack is determined to not be a leader as much as to become a dictator, while Ralph wants to become a leader to keep the peace. Piggy is a sweet boy who was just in the wrong place at the wrong time. All he wants is to be rescued. He speaks his fears and his hopes. He represents everyone, in my opinion. His words reflect how everyone is feeling, even when they won’t say it themselves. Piggy admits that he’s terrified and afraid and that he wants to go home; and when your stranded on an island, that’s honestly all anyone can feel. The twins, Sam and Eric, become easily pressured. They chose survival over what is right in the end. They fear the â€Å"big dog† (aka Jack) and want to please him to be able to survive. They were faithful to Ralph and Piggy in the beginning, but then they went with Jack out of fear to survive. They represent all the people who getShow MoreRelatedLord of the Flies Literary Analysis Essay709 Words   |  3 PagesGreed for Power In the novel Lord of the Flies, by William Golding, a group of English boys in their adolescence are stranded on an island. They crash-land while being evacuated because of an atomic war, so the boys must learn to cooperate with each other in order to survive. The boys are civil at first, but the bonds of civilization unfold as the rapacity for power and immediate desires become more important than civility and rescue. The conflict between Ralph, the protagonist, and Jack, the antagonistRead MoreEssay about Lord of the Flies Literary Analysis1283 Words   |  6 PagesSymbolism is a very important factor in many books. The use of symbolism in William Golding’s novel The Lord of the Flies is the most essential aspect to the function of the story. At first glance you may not think the symbols are very important, but with some in-depth thought you can see how it is necessary to explain the microcosm of an island. The conch shell is the opening symbol in the novel and lasts roughly to the very end of the story. The conch is found by Ralph and Piggy, which they useRead MoreLord of The Flies Essay1673 Words   |  7 PagesLord of the Flies was published in 1954 by William Golding. Today Lord of the Flies is a well known literary criticism. Many schools require their students to read Lord of the Flies because of the literary criticisms in the book. In this paper three themes or literary criticisms are talked about: good vs. evil, symbolism of characters, and maturity of characters. Another topic in Goldings Lord of the Flies is the battle of good vs. evil. Everything seems to start out just fine on the island; theRead MoreNotes On Progressions And Regressions 974 Words   |  4 Pagesnoticed in my writing. The very first essay we had I scored fairly average for it being the first essay of the class. It had lacked many elements such as essay content, word choice, as well as grammar and mechanics. An example from that essay would be †Which holds the reader at the end of their seat† that was one of the many colloquialisms or in other words informal language usages I had in The Lord of the Flies Literary Analysis essay. Where in the most recent essay I only had minor issues such as grammarRead MoreHow To Write Literary Analysis4174 Words   |  17 PagesHow To Write Literary Analysis The Literary Essay: A Step-by-Step Guide When you read for pleasure, your only goal is enjoyment. You might find yourself reading to get caught up in an exciting story, to learn about an interesting time or place, or just to pass time. Maybe you’re looking for inspiration, guidance, or a reflection of your own life. There are as many different, valid ways of reading a book as there are books in the world. When you read a work of literature in an English classRead MoreArchetype Analysis of Lord of the Flies2467 Words   |  10 Pageshis first writing Lord of the Flies, in which symbolism is wildly used and attributes lots of symbolic meanings to the characters and events. The story thus becomes vivid and profound. This paper aims at using Swiss psychologist Carl Gustav Jung’s collective unconscious and archetypal theories to interpret the archetypes of characters, natural scenes and themes. Key words: symbolism, Lord of the Flies, collective unconscious, archetypal theory 0. Introduction Lord of the Flies is the masterpieceRead MoreStudy Guide Literary Terms7657 Words   |  31 Pages AP Literary and Rhetorical Terms 1. 2. alliteration- Used for poetic effect, a repetition of the initial sounds of several words in a group. The following line from Robert Frosts poem Acquainted with the Night provides us with an example of alliteration,: I have stood still and stopped the sound of feet. The repetition of the s sound creates a sense of quiet, reinforcing the meaning of the line 3. allegory – Where every aspect of a story is representative, usually symbolicRead MoreEssay Writing9260 Words   |  38 PagesThe Essay Writing Process In Greek legend, the goddess of wisdom, Athena, was born fully armed from the head of Zeus. Unfortunately, this is the only recorded instance of instant wisdom. Especially in the medium of the written word, the communication of complex ideas is a process—a process that requires thinking and rethinking, working and reworking. The student who claims to have dashed off an A essay at one in the morning the night before it was due is either a liar or a genius. ThisRead MoreWilliam Golding s Lord Of The Flies1819 Words   |  8 PagesMost of the time, the smallest detail yields the biggest impact. In William Golding’s Lord of the Flies, Golding’s inclusion of minute details helps to strongly communicate his theme of man’s innate darkness. On the other hand, Peter Brook’s film, Lord of the Flies, lacks some of the details required to convey Golding’s message properly. Because the novel includes the necessary details to convey the idea of mankind’s inner darkness and violence, the novel conveys Golding’s theme more effectivelyRead More African American Culture through Oral Tradition Essays3405 Words   |  14 PagesAfrican American Culture through Oral Tradition African American folktales have origins rooted in West African literary and cultural forms of expression. When Africans were taken from their homeland and brought to America as slaves, they also brought with them their individual cultures, languages and customs. However, their white slaveholders suppressed this part of their heritage in them. Thus they had to find other ways of expression, mainly story telling and songs. It is incredible to see how

Case Study Supply Chain Management - 972 Words

Abstract This paper articulates that supply chain management is all about providing the right products, at the right time, to customers at low cost. To attain competitive advantage, organizations should think radically about business process optimization to maximize profits and gain new customers. Forward looking companies are going beyond improving customer service, partnering commitment and improved quality controls in service supply chain. Successful companies are managing warranty costs, improving their product through upgraded service supply chain operations, which generate more revenues. Firms must identify what the company can do to improve their practices and services while classifying what their employees are capable to perform at†¦show more content†¦Performing these require superior manufacturing, marketing and managerial activities. In other words, they need to identify what the company has to improve while classifying what their supply chain associates are capable to per form at quality level functions, therefore the supply chain remains efficacious. There are some queries firms essentially need to achieve their goals in a competitive supply chain while providing the best service, they will set a target market (customer), use advertisement strategies to attract more customers and being able to reach that competitive advantage. Once they’ve identified the customer, they recognize the customers’ values, consequently choose what standards they will highlight first and then assess the customer s satisfaction with the service had provided. Competitive advantage is the capability to generate greater profits than competition thanks to the diversity of products and services provided, as well as quality and low cost transportation. Appropriate supply management allows a quick response from supply chains to encounter clients’ demands. In order to conserve competitive advantage businesses require to have shorter lead times. In addition, it includes more than just goods offered by suppliers, firms may provide similar or equal products that are priced similar, have

Customer Service Of VTI KarMart Samples †MyAssignmenthelp.com

Question: Discuss about the Customer Service Of VTI KarMart. Answer: Customer service is an important factor in developing a wide and loyal customer base. A customer service plan deeply examines customers' perceptions and expectations of a company and guides the company through the process of bringing its customer service activities in line with customers' needs. VTI KarMarts (GM) vision statement and mission statement address the strategic direction needs of the automotive business. However, there are opportunities to improve these corporate statements. General Motors vision statement indicates what the business aims to achieve in the future. The companys corporate mission statement establishes the approaches needed to push the organization toward its desired future position in the automotive industry. As one of the largest firms in the global automobile market, VTI KarMarts corporate vision statement and corporate mission statement must agree with each other. Such agreement facilitates decision-making and problem-solving processes in the business. Also, adjustments in the corporate mission and vision are needed to support General Motors flexibility in dealing with changes in market conditions worldwide. VTI KarMarts Vision Statement VTI KarMarts corporate vision is to become the worlds most valued automotive company. This vision statement points to the leadership of the business while considering the conditions of the global market and the various factors at play. Thus, the following are the main components of Vision statement: World (global market) Most valued company VTI KarMarts Mission Statement VTI KarMarts corporate mission is to earn customers for life by building brands that inspire passion and loyalty through not only breakthrough technologies but also by serving and improving the communities in which we live and work around the world. This mission statement shows a holistic approach to addressing external factors that influence the business. Thus, the following are the components or features of their mission statement: Earn customers for life Building brands that inspire passion and loyalty Breakthrough technologies Serving and improving communities in which we live and work around the world Identifying of customer needs Strategies for identifying customer needs are an integral element of a companys marketing program. Understanding customer needs helps refine product development projects, marketing communication programs and distribution choices. Companies that launch products without researching and taking account of customer needs run a high risk of failure. Research Carrying out customer research as part of the marketing strategy provides a broad view of customer needs. Review published market research on the sectors that target to identify trends or changes in purchasing patterns. Visit customers websites to assess their product and market strategies and identify opportunities to meet their current or future product needs. Customer Feedback A strategy that encourages customer feedback will provide with insight into customers attitudes towards the products and services, helping identify how well are meeting their needs. Set up a forum or poll on the website or on a social media site where customers can post reviews or leave comments. Encourage customers to join a user group or other community where they can share their experience in using the products and make recommendations for changes or improvements. Acknowledge the feedback from customers and respond to requests for improvements. Assessment of customer needs In order to successfully serve customers, businesses must have an acute understanding of customers needs. Using market research and conducting a Customer Needs Assessment shows customers are willing to invest time and effort into really understanding their needs and can ultimately secure a lifetime customer. As stated in a prior blog post, the real value of customer satisfaction surveying may be the survey instrument itself because it reaches out and asks how are we doing? A customer needs assessment uncovers the precise needs of customers, how these needs are (or are not) currently being fulfilled, and what is required to improve satisfaction and loyalty. This type of research technique profiles who the customers are, details their loyalty, and assesses their needs. By conducting customer market research, can find the answers to things like: What is the average revenue/income of the customers? Where customers are geographically based? What products or services are these customers currently purchasing to fulfill their needs? What factors drive the decision-making of these customers (e.g., price, service, reliability)? How do these customers make buying decisions (e.g., multiple decision makers, multiple bids)? How likely are customers to re-purchase products/services from? By truly understanding customers, are able to adapt to changes and keep fresh on customer expectations. This type of research will also help identify loyalty factors to ensure the business success. Differentiating self and the way market self is critical in retaining customer market share, and a customer needs assessment is a key tool in achieving a consultative mindset with the customer. Response to customer needs Communicate corporate customer service guidelines and policies Provide streamlined sources for citizens and employees regardless of how accessed Continue to be responsive to customers through proactive engagement and solicitation of their satisfaction levels Continually assess the services being offered and the available access points to ensure customer needs are being met Continue to evolve our customer service guidelines, policies, processes and methods of accessibility to meet the ongoing and ever-changing needs of the customers and stakeholders we serve Benchmark service availability and standards and compare with the leading practices of other municipalities; modify where warranted Work to ensure that departments have an effective customer feedback system in place that enables both internal and external customers to comment on their services and provide suggestions for improvement Conduct service satisfaction surveys with the community and staff to gauge awareness and approval of service quality and levels both internally and externally Quality customer service The key to good customer service is building good relationships with the customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. To ensure the best customer service: To know what customers consider to be good customer service find out customers' expectations follow up with both positive and negative feedback received Consider customer service in all aspects of business Continuously look for ways to improve the level of customer service delivery. Once one knows what customers want and must have to be fully satisfied with the products and services, the next step is to guarantee which will deliver that each and every time. Service guarantees are the measurable standards set to ensure that employees deliver a consistent product. They are the critical indicators of whether the employees are winning or losing. Service guarantees are the scorecard and measurement of the success. Causes of customer dissatisfaction Not understanding what customers expect. Making an effort to discover what customers expect from in terms of service and products is the way to satisfying their needs. Failing to fulfill customer requirement is one of the major reasons for customer dissatisfaction. Another major reason is poor communication skill of the service manager. Customer handling procedure Intent attention: Listen to the customer, and do not interrupt them. They need to tell their story and feel that they have been heard. Gratitude: Thank the customer for bringing the problem to the attention. cannot resolve something is not completely aware of, or maybe making faulty assumptions about. Apologize: Sincerely convey to the customer apology for the way the situation has made them feel. Best Solution: Determine what the customer is seeking as a solution. Ask them; often theyll surprise for asking for less than initially thought have to giveespecially when they perceive the apology and intention is genuinely sincere (Kyj and Kyj 2013). Agreement: Seek to agree on the solution that will resolve the situation to their satisfaction. The best intentions can miss the mark completely if still fail to deliver what the customer wants. Quick Action: Act on the solution with a sense of urgency. Customers will often respond more positively to the focus on helping them immediately versus than on the solution itself. Follow-up: Follow-up to ensure the customer is completely satisfied, especially when have had to enlist the help of others for the solution delivery. Reasons for delivery drivers failure Inadequate training on service delivery is the main reason behind the failure of delivery drivers. They have not defined the companys service vision or initiative. Possible measures and recommendation E-Learning and online training technology should be used for delivery; there are a couple of reasons this is the best delivery method. The first is that can create a learning environment where it is safe to fail, without life or death consequences. Carefully track driver and safety records regularly, which will allow customizing training and focusing it on areas where each employee needs it most. Just as much as safety is a necessity in delivery driver training, so should customer service training be significant. The drivers are the face of the organization in so many ways. View training as continual throughout a delivery drivers entire career. Training should not stop after orientationit should always be built upon, much like UPS does. Blended learning is a great learning delivery style. Incorporate e-Learning and online training with on-the-job and ride along-style training to get the best results. Train not just on the expected but also potentially unexpected situations faced by drivers. It is important to empower drivers in a way that makes them feel prepared and comfortable handling the unexpected, so consider this when designing e-Learning. Plenty of different KPIs There are plenty of different KPIs can use to measure customer service and the success of the businesss customer service strategy. Satisfaction Improvement One way to measure customer service is to track changes in customer satisfaction over time. Customer Retention Customers who are happy with the service providers are likely to stick around and do more business with the company. Resolved Issues One can also look at all of the issues that the customer service team has determined to get an idea of customer service. Employee Productivity Different types of businesses use different methods to measure employee productivity. Cash flow Cash flow can be a great performance indicator for many different business factors. Customer service is such an important factor that it can have a significant impact on the bottom line Questionnaire Do own a car? Yes/no. f no goes to question 4, or otherwise proceed serialwise. Which car do you own? Hyundai cantor Maruti800 Martinez Wagon Telcos indicia Marti esteem opal astral. Any other. Do you think that would be buying a car in the near future? Yes/no, f no go to question 12 or otherwise precedes serial wise Which factors do you think would influence purchasing decision the most? Price Financing past financial record brand name Word of mouth shape and size technical aspect After sale service any other (please specify). Does the companys past financial performance affect the final decision? Not at all not too much significant What do you look for in a car? Rank in order of preference. Here are five ways can use feedback to improve customer service. 1) Adding credibility Positive feedback is a great way of counteracting the effects of negative commentary and can help to increase businesses performance. 2) Increasing sales E-commerce works best when people trust a website, seller or brand, and honest reviews which are highly visible are one of the most effective ways of increasing trust. 3) Showing responsive Negative feedback can sometimes be good. It gives an opportunity to redeem self, replying with a polite, personalized and thorough response. 5) Serving as a business development road map Importance of feedback Feedback allows trusting the direction is going in. Instead of speculating on what one think or hope customers want, be giving them exactly what theyve asked for and can confidently move the business forward in the right direction. Listening to the customers is the only way to guarantee create a product or service that they want to buy. Customer feedback is commonly used throughout the product development process to ensure that the end product is something that solves a customers problem or fulfils a need. The most innovative companies in the world are the best at creating products that meet their customers needs and exceed their expectations. In todays competitive business world, these companies who can intertwine product development and customer feedback will be the ones that reap strong competitive advantages, have sticky customer loyalty and earn raving customer advocates. Technology enables faster and better service that customers demand It is a byproduct of technological innovation. Customers expect the business to at least have own website, where they can know more about what one offer and answer questions about the business, products or services (Setia, Venkatesh and Joglekar 2013). They expect to have an email were they can reach, and they want to answer questions and concerns promptly on the social media accounts. They want to be able to reach via multiple devices and interact act with via mobile phone. Not only do they expect to have an online presence, they also demand seamless integration among the online accounts and customer service touch points and why not? It should be relatively easy to check the Facebook account or coordinate with a customer service agent they spoke with about an issue or question. Customers do not want to waste time repeating something theyve said before and expect to be on top of any problems they have with the product. Technology helps to improve the customer experience Technology gives the ability to interact with customers on a regular basis. Do not miss this opportunity to gather as much feedback and customer insight as one can to inform the next marketing campaign or to introduce improvements to the current products or service. Encourage active engagement with the online followers. Reach out to the target audience. Find out exactly what they want. Do not take criticisms in a negative light, but as an opportunity to improve. There are few ways to solve a conflict between the customer and team member If you cannot accept customers request, you can at least try to help them the other way. As soon as a customer sees that you really want to help them and not just hide behind the policy, their opinion about you, your service and your company might change. Make your policies clear to everyone. The customers as well the team members should aware of the policies of the company in terms of customer service. Try to investigate the whole customer journey and come up with the idea of adding more information about it on your companys website. Regardless of all problems your customers will have, the most important part is to do the conversation closing with style. Instead of just saying the generic thank you for your call, have a nice day, think about something more sophisticated. References Kyj, L.S. and Kyj, M.J., 2013. Customer service: product differentiation in international markets.International Journal of Physical Distribution Materials Management. Setia, P., Venkatesh, V. and Joglekar, S., 2013. Leveraging digital technologies: How information quality leads to localized capabilities and customer service performance.Mis Quarterly,37(2).